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ServiceOntario Update

ServiceOntario is also enhancing the customer experience through a number of pilot programs including virtual services. Eligible Ontarians who may find it difficult to visit a ServiceOntario centre in person can book virtual appointments to have their health cards renewed through live video calls. For those phoning the Contact Centre, new technology is rolling out to cut down the time callers spend on the line with quicker interactive responses or call-backs.

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